Refund & Cancellation Policy
Last updated: 5 November 2026
Overview
All products sold on thegiftspree.com by Vicky Enterprise ("The Gift Spree", "we", "us") are digital files delivered by email. Because a digital file cannot be returned once it has been delivered, refunds are given in the situations listed below. We want every customer to be happy, so if something has gone wrong, write to us first and we will try to fix it.
Cancellations
- You can cancel an order before the download link has been sent by emailing orders@thegiftspree.com with your order ID. You will get a full refund.
- Once the download link has been sent to your email, the order is complete and cannot be cancelled.
- If we are unable to fulfil an order for any reason, we will cancel it and refund the full amount automatically.
When you get a full refund
- Not delivered: you did not receive your download link within 24 hours of payment, and we could not deliver it within 48 hours of you contacting us.
- Faulty file: the file is corrupted, will not open, or is materially different from the product description, and we could not replace it with a working file within 3 business days.
- Duplicate payment: you were charged more than once for the same order. The extra payment is refunded in full.
- Payment failed but money was debited: if your bank account was debited but the order was not confirmed, the amount is reversed by your bank or by us.
When a refund is not given
- You changed your mind after the download link was delivered.
- You bought the wrong product by mistake and the files have already been delivered (write to us anyway; we will try to help).
- The issue comes from your device, printer or software and the file itself works correctly.
How to ask for a refund
Email support@thegiftspree.com within 7 days of purchase with:
- your order ID or payment reference,
- the email address and phone number used at checkout, and
- a short description of the problem (a screenshot helps for faulty files).
We reply within one working day.
Refund timelines
Approved refunds are initiated within 2 business days of approval and are credited to the original payment method (UPI, card, net banking or wallet) within 5 to 7 business days, depending on your bank. We do not give refunds in cash or to a different account.
Contact
Vicky Enterprise
H.No. 48, Bawana J.J. Colony
Delhi 110039
India
Email: support@thegiftspree.com
Phone: +91 98186 40938